Returns & Exchanges Made Easy
Our goal at Walin & Wolff is not only to be your favorite destination for women’s shoes & accessories, but to also deliver the best customer service. If you are not satisfied with your purchase, we will be more than happy to issue a refund (see polices below.)
WE HAVE 3 OPTIONS TO MAKE RETURNS CONVENIENT FOR YOU:
1) PRE-PAID RETURNS & EXCHANGES BY FEDEX
a) For returns, use the pre-paid FedEx label that comes in your package.
b) Please enclose a copy of your packing slip with your return.
c) Affix the pre-paid return label to the outside of the package and return to your nearest FedEx location or dropbox. There will be a $10.00 deduction from your refund.
d) For exchanges, please contact our E-Personal Shopper at (800) 270-0275 and inform her you’d like to exchange your item. Our E-Personal Shopper will assist you with similar options & how to fulfill your exchange.
2) RETURNS USING A SHIPPER OF YOUR CHOICE
If you wish to ship on your own, please enclose a copy of your receipt with your merchandise and address the package to:Returns Department Walin & Wolff 114 Pearl Street Port Chester, NY 10573
3) RETURNS & EXCHANGES MADE IN STORE (FREE)
a) To return in one of our stores, present the merchandise to an associate at one of our stores with a copy of your receipt.
b) Your return refund will be processed by our E-Personal Shopper.
c) For exchanges to be made in one of our store, please contact our E-Personal Shopper and let her know you’d like to exchange your item and would like to do so in one of our stores. Please bring a copy of your receipt and merchandise to the store when making an in-store exchange.
- All merchandise must be unworn, in its original packaging and accompanied with a copy of the sales receipt.
- There is NOW a 7-day return policy from when the merchandise was received.
- Exchanges are always subject to availability at the time your return is received and processed. If you are concerned your item is going to sell out, you can always place a new order, rather than request an exchange for that item.
- To return or exchange any full price or sale item, please feel free to contact our E-Personal Shopper at (800) 270-0275.
- All returns will be remitted to your original form of payment. Each bank handles card refunds differently, but your refund should show on your statement within 3-5 business days, if not sooner.
- ALL SALE ITEMS (price redlined) ARE FINAL SALE -- NO RETURNS.
If you have any question please feel free to contact our E-personal shopper at 1-800-270-0275
Monday-Friday 9:00 am – 5:00 pm (EST) or leave a message that will be returned when our offices re-open.